Privacy Policy

Introduction

Livecarts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our abandoned cart recovery service.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Shopping cart data (products added, cart value)
• Communication preferences
• Voice recordings (when you consent to voice cloning features)

Automatically Collected Information

When you use our service, we automatically collect:

• Device information and identifiers
• Usage data and analytics
• IP address and location data
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide personalized cart recovery services via SMS and phone calls
• Send you special discounts and offers related to your abandoned cart
• Improve our AI-powered communication agents
• Analyze and optimize our service performance
• Comply with legal obligations and prevent fraud
• Communicate with you about our services

Mobile Communications

If you opt-in to receive SMS/text messages from us, your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We will only use your mobile number to send you service-related notifications and communications that you have explicitly consented to receive.

Legal Compliance

LiveCarts is fully compliant with:

• Telephone Consumer Protection Act (TCPA)
• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Health Insurance Portability and Accountability Act (HIPAA)
• SOC 2 compliance standards

We only contact customers who have provided explicit consent to receive SMS messages and phone calls from us.

Sharing Your Information

We may share your information with:

• E-commerce platforms you use (to facilitate cart recovery)
• Service providers (including Telenyx for phone services)
• Analytics and performance monitoring services
• Legal authorities when required by law

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication
• Secure communication channels

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent at any time
• Port your data to another service
• Lodge a complaint with a supervisory authority

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]